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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at policyhandbags@gmail.com. Please note that returns will need to be sent to the following address:
341 Charndon Village Ct, Charlotte, NC 28211
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at policyhandbags@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at policyhandbags@gmail.com.
Return Policy:
Our policy lasts 30 days, however, if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange :( Save it for a gift!
To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, submit your request at :
https://policyhandbags.myreturnscenter.com
You will be responsible for paying the shipping label cost for returning your item. Shipping costs are non-refundable, and will vary upon location. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
How do I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Returns on Sale styles:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
*Sample sale items are not available for refunds or exchanges.*
*If you purchase during a flash sale over 20% off your items are FINAL SALE!
Exchanging styles:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at policyhandbags@gmail.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Sorry, but items purchased as a gift are still applicable to our 'Final Sale' policy and cannot be returned.You can always re-gift :)
To access the RETURNS CENTER, use the links below:
https://policyhandbags.myreturnscenter.com
To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, click the button below to submit your return request.
Returns are only accepted within 20 days of delivery date.
Sale items or sample sale items are FINAL SALE!
Any items purchased during a flash sale or with a discount code of 25% off or more are not eligible for a return! Save it for gift :)
