FAQ's Help Center



My package is lost or I believe it was stolen, what do I do?

What to do if something in my order is damaged?

When will I receive my order?

How can I edit my shipping address?

What’s the status of my order?

How fast is your international shipping?

Can I get my international order faster?

What are USPS business days?

Refund Policy

Return Policy

When will I receive my refund money?

Where is my refund?

Can I return a sale item?

Can I exchange my order for a different style?

What to do if something in my order is damaged?

Do I pay for return shipping?

What does Final Sale mean?

What is a SAMPLE SALE?

Can I return Final Sale items? What if it was a gift?

Something I ordered is now on sale. Will you match the new price?


Who are the wholesale account reps?

How do I make a market appointment?


What payment methods do you accept?

Is it safe to shop online at policyhandbags.com?

What is the Card Verification Value (CVV)?

What currency is displayed at checkout?

Do you allow cashier's checks or money orders?

Do you charge sales tax?

How do I get a promo code?

What is an e-gift card?

Where can I purchase a gift card?


Do you have anywhere I can see the styles in person?

Who can I contact about press inquiries?

Donation Request

POLICY Products

What if the item I want is Out of Stock?

How do I know if an item is going to be restocked?

I saw a POLICY knock-off, what do I do?

How do I clean my clear handbag?

My PVC is dirty or cloudy, what should I do?