- We would recommend checking your tracking number located in your shipping confirmation e-mail to ensure that the package has been marked as delivered, and we would also recommend double checking the shipping address on the e-mail to make sure it is correct. Before contacting us, please check to make sure your mail carrier did not do any of the following:
-Leave your package at your back door or in your garage
-Leave your package with your neighbors or with whoever opened the door at your address
-Leave your package with the front office or front desk if you live in an apartment, dorm, or gated community
-Leave your package in your post office box, or in a parcel locker at your local post office, or at a parcel locker in your neighborhood
If you have a package that is missing, we want to do everything within our power to help you find resolution. However, depending on the circumstances, this may take several days as we need to open a claim with the delivery company and communicate with them to determine a root cause. Please contact us with your order information and we will begin the process.
- Please remember we are not the shipping couriers and we have no control or contact with them once the package leaves headquarters :) We will know as much as you do if you package is not on your front porch, but we will do our best to find it! Thank you!