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RETURN CENTER *Due to COVID-19 we are experiencing delivery delays – we are working as diligently as possible to make sure your order goes out as fast as possible. As always, we’ll email you with delivery timing, so you’ll know when to expect your order.
As the situation evolves, we’ll continue to update you but please know that Policy is personally seeing to it that employees & customers remain a safe & sanitary experience. Thank you for your trust and continued support as we strive to provide the best service for you during this time. READ MORE
RETURN POLICY
Obviously, we want you to be completely satisfied with your purchase and will gladly accept returns or exchanges of unworn or defective merchandise with original packaging and tags attached up to 14 days from date shipment was received.
**COVID-19 UPDATE: Returns extended to 25 days
READ MORE DETAILS HERE
For any reason you feel you have received a defective style, we will accept any imperfect items for full refund or exchange, please contact us at info@policyhandbags.com if you have any issues with your product quality or submit a return inquiry and we will get back to you ASAP!
Sale items 30% off or higher are FINAL SALE.**Returns are only issued for products bought through the website (policyhandbags.com) we do not except returns from one of our retailers—you must contact the retailer where your product was purchased for returns or exchanges.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
How To Return Your Item(s):
1. Log into the Policy Return Portal using the email address associated with the order and your order number (you can find your order number in your order confirmation email or receipt with purchase) **check your spam folder if you did not receive an order confirmation
2. In the Returns Portal, select the item(s) you wish to return, select a reason for your return, and click COMPLETE RETURN.
3. Confirm your refund. This will include taxes and any discounts applied, but exclude shipping costs.
4. Print your prepaid return label and return packing slip. Put the return packing slip in the box with your item(s) and place the return label on the box. Drop the box at your nearest USPS or UPS shipping center.
**You must complete this process within 7 business days of printing your prepaid return label. Your label will expire with not shipped within the week of receiving!
5. If you want to exchange your item(s), follow the same steps as the return portal or contact info@policyhandbags.com with any questions or special requests.
Once your return is processed, we will email an e-gift card with your store credit for use on a future website order. Merchandise Credit cannot be applied to future purchases until the return is in transit, please allow 3 business days for return processing.
**The Policy e-gift card will be emailed to your email address provided on the order. The code can be entered in the Gift Card box at checkout for your next purchase.
**If you are anxious about exchanging for a size or color and know we sell out quick, shoot us an email at info@policyhandbags.com and we don't mind holding your exchange for you until your return is processed!
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered— totally our fault, but please understand we are human and busy bees, therefore mistakes will happen, we will do our best to fix it for you!!
Please email Jen and she will fix everything for you--
**Product photos might have slight variances and will not be considered defective, as each item may be unique in pattern placement of colors. All snake, cheetah, or printed patterns will not be exactly the same :)
How To Return A Gift:
Receive a POLICY style as a gift, but interested in a different color or style? No problem, we can exchange it for you! Please note, you have 30 days to return your gifted item(s).
1. The gift giver will not receive notification of the return.
2. Select the item(s) you wish to return, select a reason for your return, and click COMPLETE RETURN.
3. Confirm your refund amount. This will include taxes and any discounts applied, but exclude shipping costs.
4. Print your prepaid USPS/UPS return label and return packing slip. Put the return packing slip in the box with your item(s) and place the return label on the box. Drop the box at your nearest USPS or UPS shipping center. Please complete this process within 5 days of printing your prepaid return label.
5.Once your return is processed, we will email an e-gift card with your store credit for use on a future website order. Merchandise Credit cannot be applied to future purchases until the return is in transit, please allow 3 business days for return processing.
**The Policy e-gift card will be emailed to your email address provided on the order. The code can be entered in the Gift Card box at checkout for your next purchase.
Retail Store Purchases
POLICYhandbags.com does not accept returns or exchanges on products purchased at department stores or specialty retail stores. Returns must be made in the store where the item was originally purchased.
Shipping Refunds
POLICYhandbags.com does not refund shipping charges.
International
We currently do not accept returns for orders shipped outside the United States.
E-gift Card Purchases
E-gift cards are non-returnable and cannot be redeemed for cash.
Refunds
Through our returns process, refunds due can only be issued back to the original method of payment or a policyhandbags.com e-gift card.
Obviously, we want you to be completely satisfied with your purchase and will gladly accept returns or exchanges of unworn or defective merchandise with original packaging and tags attached up to 15 days from date shipment was received.
We get it, things don't always work out! We're here to help get it right!
Please carefully review our Return or Exchange Policy and Instructions before submitted your inquiry.
**Please do not shipping any orders back without an authorized return label**
For any reason you feel you have received a defective style, we will accept any imperfect items for full refund or exchange, please contact us at info@policyhandbags.com if you have any issues with your product quality or submit a return inquiry and we will get back to you ASAP!
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
**Please check the PayPal or AfterPay terms & conditions regarding transaction times for returns if using their payment portals.
Sorry friends, only regular priced items may be refunded, unfortunately sale items cannot be refunded.
SAMPLE SALE styles are not available for refunds or exchanges.
**If you purchase during a flash sale over 30% off your items are FINAL SALE!
Wholesale returns are not accepted through the portal. Only damaged styles are accepted for replacement. Please contact your wholesale representative to recieve your Return Authorization form.
Exchanges-
**We only replace items if they are defective or damaged.
If you need to exchange for a different style please fill out your return form in the returns center:
Having trouble? Send us an email at info@policyhandbags.com an we will get it straightened out for you!
SO SORRY! If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date. Or submit a request for return with photos in the returns portal here: Returns and Exchanges
Final Sale items cannot be returned. No exceptions will be made for sizing, fit, or fabric issues. We understand that buying Final Sale items can be tricky, so if you have any questions about the style, please reach out to Customer Service Friends before placing your order.
Sorry, but items purchased as a gift are still applicable to our 'Final Sale' policy and cannot be returned.
You can always re-gift :)
If you received a product different from the one that you ordered— totally our fault, but please understand we are human and busy bees, therefore mistakes will happen, we will do our best to fix it for you!!
Please email Jen and she will fix everything for you--
email : info@policyhandbags.com
Subject: Jen--you're awesome, please help me with order: #****
**Product photos might have slight variances and will not be considered defective, as each item may be unique in pattern placement of colors. All snake, cheetah, or printed patterns will not be exactly the same :)
Receive a POLICY style as a gift, but interested in a different color or style? No problem, we can exchange it for you! Please note, you have 25 days to return your gifted item(s).
1. The gift giver will not receive notification of the return.
2. Select the item(s) you wish to return, select a reason for your return, and click COMPLETE RETURN.
3. Confirm your refund amount. This will include taxes and any discounts applied, but exclude shipping costs.
4. Print your prepaid USPS/UPS return label and return packing slip. Put the return packing slip in the box with your item(s) and place the return label on the box. Drop the box at your nearest USPS or UPS shipping center. Please complete this process within 5 days of printing your prepaid return label.
5.Once your return is processed, we will email an e-gift card with your store credit for use on a future website order. Merchandise Credit cannot be applied to future purchases until the return is in transit, please allow 3 business days for return processing.
**The Policy e-gift card will be emailed to your email address provided on the order. The code can be entered in the Gift Card box at checkout for your next purchase.
1. Log into the Policy Return Portal using the email address associated with the order and your order number (you can find your order number in your order confirmation email or receipt with purchase) **check your spam folder if you did not receive an order confirmation
2. In the Returns Portal, select the item(s) you wish to return, select a reason for your return, and click COMPLETE RETURN.
3. Confirm your refund amount. This will include taxes and any discounts applied, but exclude shipping costs.
4. Print your prepaid return label and return packing slip. Put the return packing slip in the box with your item(s) and place the return label on the box.
Drop the box at your nearest USPS or UPS shipping center. You must complete this process within 5 business days of printing your prepaid return label. Your label will expire with not shipped within the week of receiving!
5. If you want to exchange your item(s), follow the same steps as the return portal or contact info@policyhandbags.com with any questions or special requests.
Once your return is processed, we will email an e-gift card with your store credit for use on a future website order. Merchandise Credit cannot be applied to future purchases until the return is in transit, please allow 3 business days for return processing.
**The Policy e-gift card will be emailed to your email address provided on the order. The code can be entered in the Gift Card box at checkout for your next purchase.
If you are anxious about exchanging for a size or color and know we sell out quick, shoot us an email at info@policyhandbags.com and we don't mind holding your exchange for you until your return is processed!
Shipping Refunds
POLICYhandbags.com does not refund shipping charges.
Sorry, price adjustments will not be done for items at a reduced price. We only offer sales for a limited time, so by buying early, you ensure that you get the style in the color and size you want!
We work hard to make sure you do not feel cheated, and will not put anything on a super sale right after you purchased it :)
Most of the time FLASH sales last 24-48 hours, or if a style goes on sale it might be a last one!
RETURN PRICE
The return price is the amount paid for merchandise after all discounts are applied. A portion of any coupon or promotional discount applied to the original transaction will be subtracted from all returned or exchanged items noted on the original receipt.
If you are requesting a partial return of a bundle deal (i.e. you return only one item from a buy one, get one free deal), you will only receive a store credit for the prorated purchase price of the item, as communicated on your original receipt. The return shipping label cost of $6.99 will also be deducted from the store credit amount received upon receiving the returned order.
POLICY does not accept returns or exchanges on products purchased at department stores or specialty retail stores. Returns must be made in the store where the item was originally purchased.
Changing or Cancelling Your Order
Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately by sending an email to info@policyhandbags.com
Once they initially process your order in the warehouse (usually within 2-4 hours) we will be unable to make any changes to your order.
