REFUND POLICY FAQS
This style isn't for me, how do I return?
Our policy lasts 15 days, however, if 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange :( Save it for a gift!
To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, click HERE or submit a request at the bottom of the page.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
How do I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Hmm... I don't see my refund yet?
Don't you worry :)
If you haven’t received a refund yet, first check your bank account again :) Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Can I return a sale style?
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Here's a thought... create a gift drawer! The next time you need a little something on a whim, you're prepared with an awesome gift. It works for those times when last minute celebrations come up!
*Sample sale items are not available for refunds or exchanges.*
*If you purchase during a flash sale over 20% off your items are FINAL SALE!
I love POLICY, but I think I would like a different style... can I exchange?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
Or, fill out the form below!
I received this awesome POLICY gift, however, this style isn't for me...can I return or exchange?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Sorry, but items purchased as a gift are still applicable to our 'Final Sale' policy and cannot be returned.You can always re-gift :)
Purchase was made within the past 15 days
The purchase was NOT a sample sale item
The purchase was NOT made during a flash sale of 30% of more
The product has NOT been worn
POLICY Handbags were designed to follow the regulations of sporting stadiums. However, we cannot guarantee these bags will meet the requirements of every stadium. Security implements the right to allow which handbags will be allowed into the stadium. We highly recommend verifying your particular stadium rules to avoid delays at security. See some of the stadium policies below:
To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, click the button below to submit your return request.
Returns are only accepted within 15 days of delivery date.
Sale items or sample sale items are FINAL SALE!
Any items purchased during a flash sale or with a discount code of 20% off or more are not eligible for a return! Save it for gift :)